Privacy Policy

Suite Zen

Effective Date: May 19, 2026

Suite Zen ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website, our services, and our text messaging (SMS) program.

1. Information We Collect

We may collect the following information when you interact with us:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Information you submit through inquiry forms, appointment requests, or our chat widget
  • Information you share when communicating with us via SMS, email, or phone

2. How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and provide customer support
  • Schedule, confirm, and manage appointments
  • Send appointment reminders, confirmations, and follow-up messages
  • Communicate with you about our services and your account
  • Improve our services and customer experience

3. SMS / Text Messaging Privacy

When you provide your phone number and opt in to receive SMS messages from Suite Zen, we collect and store your mobile phone number for the purpose of sending you the customer care messages described in our Terms of Service.

We do not sell, rent, lease, or share your mobile phone number or SMS opt-in information with any third parties for their marketing purposes. Your information is used solely for the purpose of communicating with you about your appointments, inquiries, and services at Suite Zen.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

  • Service providers: With trusted vendors who help us operate our business (such as our scheduling system, email delivery service, and SMS carrier), and only to the extent necessary for them to provide those services to us. These providers are not permitted to use your information for their own marketing purposes.
  • Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Suite Zen, our clients, or others.

5. How We Protect Your Information

We take reasonable steps to protect the information you provide using industry-standard safeguards. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Choices

  • SMS opt-out: You may opt out of our SMS program at any time by replying STOP to any message we send you. See our Terms of Service for full SMS program details.
  • Email opt-out: You may unsubscribe from marketing emails using the unsubscribe link in any email, or by contacting us directly.
  • Access and corrections: You may contact us at any time to request access to, correction of, or deletion of personal information we hold about you.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Suite Zen
1039 College Street, Floor 3
Bowling Green, KY 42101
Email: info@suitezen.com
Phone: (270) 745-9399

This Privacy Policy was last updated on May 19, 2026.