Terms of Service

Suite Zen

Effective Date: May 19, 2026

Welcome to Suite Zen. These Terms of Service ("Terms") govern your use of our website, our services, and our text messaging (SMS) program. By using our website, scheduling an appointment, or signing up for SMS messages, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years of age to schedule services, submit an inquiry, or opt in to receive SMS messages from Suite Zen. Services for minors require parental or guardian consent and supervision. By using our services, you confirm that you are 18 or older, or that you have the appropriate consent for minors.

2. Use of Our Website

You agree to use our website and services lawfully and only for legitimate purposes. You agree not to:

  • Use the website in any way that violates applicable laws or regulations.
  • Submit false, misleading, or fraudulent information.
  • Attempt to gain unauthorized access to our systems or interfere with website operations.
  • Use any automated means (bots, scrapers) to access or collect data from the website.

3. SMS Messaging Program

By providing your mobile phone number to Suite Zen with consent — through our website, scheduling system, chat widget, or in person — you agree to receive customer care text messages from us.

What our SMS program includes:

  • Appointment-related messages including confirmations, reminders, rescheduling notices, and follow-up communications.
  • Customer care messages in response to inquiries, service questions, and customer support needs.
  • Service-related updates regarding your appointment, pre-appointment instructions, policy changes, or other information directly related to your account or scheduled visits.

SMS Program Details:

  • Message frequency varies based on your appointment schedule and customer care needs.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Carrier liability: Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for issues caused by carrier networks or service interruptions.

How to Opt Out:

  • Reply STOP to any SMS message from us at any time to immediately unsubscribe from our SMS program. You will receive a one-time confirmation message and will not receive further SMS communications.
  • You may also opt out by contacting us at info@suitezen.com.

How to Get Help:

  • Reply HELP to any SMS message for assistance.
  • Contact us directly at info@suitezen.com or (270) 745-9399.

4. Services and Appointments

All services provided by Suite Zen are subject to availability, scheduling, and our practitioners' professional discretion. Submitting an inquiry or scheduling request does not guarantee a confirmed appointment. Appointments are confirmed only upon mutual agreement and may be subject to deposit, cancellation, or rescheduling policies as posted on our website or communicated by our team.

Cancellation and No-Show Policy

Cancellation and rescheduling policies will be communicated at the time of scheduling. Repeated no-shows or late cancellations may result in service restrictions or required prepayment for future appointments.

5. Intellectual Property

All content on our website, including text, images, logos, branding, and design, is the property of Suite Zen and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without our express written permission.

6. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the maximum extent permitted by law, Suite Zen, its owners, employees, practitioners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or SMS program. Our total liability for any claim related to these Terms or our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.

8. Privacy

Your use of our website, services, and SMS program is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review our Privacy Policy to understand our practices.

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. The updated Terms will be posted on this page with a new effective date. Your continued use of our website and services after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the state or federal courts located in Kentucky.

11. Contact Us

If you have questions about these Terms of Service or our services, please contact us at:

Suite Zen
1039 College Street, Floor 3
Bowling Green, KY 42101
Email: info@suitezen.com
Phone: (270) 745-9399

These Terms of Service were last updated on May 19, 2026.